FAQ

FAQ

Do you have any questions?
Here you will find the answer to most of them!

Check the answers to frequently asked questions (FAQ) by the final recipients of parcels or future customers.

We would like to kindly inform you that you should contact the seller regarding the return, complaint or exchange of goods.

M.B.B. Logistics deals only with the storage and shipment of goods. To obtain information about the status of the shipment, please also contact the seller or the courier company. The contact details of the seller can be found on the sales platform or online store where the purchase was made.

At the same time, we would like to inform you that we are not authorized to provide contact details of our contractors.
1. Check the sender of the parcel and its exact address.
2. Contact us via the contact form or the e-mail address: kontakt@mbblogistics.com
3. Be sure to provide: parcel number, reference number and sender's details (name and address).
1. Check the sender of the parcel and its exact address.
2. Check in the internet search engine whether the logistics operator has contact details, if not, go to step 3.
3. Contact us via the contact form or the e-mail address: kontakt@mbblogistics.com
4. Be sure to provide: parcel number, reference number and sender's details (name and address).
M.B.B. Logistics deals only with the provision of logistics services for e-commerce. We do not sell products, so in case of contact regarding goods, please contact the seller.
The fastest way is to contact us via the sales platform on which you made the purchase. If you receive a message by e-mail, you can contact the store with a reply to the message.
👥✅ Fulfillment in terms of logistics is the process of order fulfillment by an external logistics operator. This service includes storing, packing orders, shipping the parcel to the recipient and handling returns. In the case of M.B.B. Logistics, fulfillment is not limited to the aforementioned processes, but also offers more logistics solutions.
ℹ️🔄 By using this method of cooperation, the customer receives the possibility of integration between the logistics operator and his own online store using the OMS application. The integrator allows you to manage orders, track the shipment and provide access to the current inventory. The order completion process takes place at the place where the goods are stored - the product is taken from the warehouse, packed and sent to the end recipient.
👉 The advantages of such a solution are short lead times, efficient service by carriers, competitive prices of shipping and packaging materials.
💸📦 Fulfillment also reduces the costs associated with storage. The customer using the services of the logistics center bears only the cost of the warehouse space occupied by the goods, without incurring the costs of building maintenance or employees dealing with orders.

Didn't get the answer to your question?

Fill out the form and contact us!

M.B.B. Logistics

Osiedle Przemyslowe 9
69-100 Slubice, Poland

Telephone:

+48 95 750 00 06

E-mail:

kontakt@mbblogistics.com


    Lider branży fulfillment w Polsce, oferujący najlepsze rozwiązania dla e-commerce.

    69-100 Słubice
    (Poniedziałek - Piątek)
    06:00 - 15:00